Shipment
Shipping Costs
- Shipping is free on all orders — no minimum spend required.
- We partner with Australia Post, DHL, or an equivalent standard courier service.
- No hidden fees — you only pay the amount displayed at checkout.
Order Processing Time
- Orders are processed within 1–3 business days (Monday to Friday).
- Cut-off time: 6:00 PM AEST (Australian Eastern Standard Time).
- Orders placed after 6:00 PM or during weekends/public holidays will be processed on the next business day.
Delivery Time
- Shipping time: 11–12 business days (Monday to Friday).
- Total estimated delivery time: 12–15 business days, including processing.
- Please note that delivery may take longer in remote areas or due to unforeseen circumstances such as natural disasters or courier delays.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
You can track the status of your shipment directly on our website or through the courier's tracking page.
Order Changes and Cancellations
- If you wish to modify or cancel your order, please contact our customer service team as soon as possible.
- Once an order has been processed or shipped, we may be unable to make changes.
- Orders placed on weekends or public holidays will be processed on the next business day.
Updates to This Policy
We may periodically update our Shipping Policy to reflect changes in operations, shipping partners, or regional coverage.
Please check our website regularly for the most up-to-date information.
Contact Information
Company Name: Hand Liebe Gmbh
Address: Seestrasse 12, 6315 Oberägeri
Email: contact@lune-lumen.com.