Privacy Policy

At LUNE & LUMEN, we operate this website and associated services ("the Services") to provide you with a secure and personalized shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or interact with our Services, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Services, you agree to the terms outlined in this Privacy Policy.

1. What Personal Information We Collect

We may collect the following categories of personal information about you:

  • Contact details: Name, billing and shipping addresses, email address, phone number

  • Payment information: Credit/debit card details, payment method, transaction history

  • Account information: Username, password, preferences, and purchase history

  • Device and usage data: IP address, browser details, time zone, cookies, and interaction data

  • Communication data: Customer service inquiries, emails, reviews, and messages

We do not knowingly collect personal information from individuals under the age of 18.

2. How We Collect Personal Information

We collect personal information from:

  • You directly: When you create an account, place an order, or communicate with us

  • Your use of our Services: Automatically via cookies, log files, and analytics tools

  • Third-party providers: Including Shopify, payment processors, and advertising platforms

3. How We Use Your Personal Information

We use your information to:

  • Provide and improve our Services

  • Fulfill orders and process payments

  • Send order updates and customer communications

  • Respond to inquiries and provide support

  • Personalize your shopping experience

  • Prevent fraud and ensure security

  • Comply with legal obligations under Australian law

We may also use your personal information for direct marketing purposes (e.g., newsletters or promotions). You can opt out of receiving these communications at any time.

4. Disclosure of Personal Information

We may share your personal information with:

  • Shopify: Our e-commerce platform and data processor

  • Service providers: For payment processing, shipping, data storage, analytics, and marketing

  • Government or regulatory authorities: Where required by law

  • Business partners: For promotional and advertising purposes (only where permitted)

  • In business transfers: In the case of a merger, acquisition, or sale of assets

All third parties must comply with Australian privacy laws or equivalent standards.

5. Shopify and International Transfers

Our Services are powered by Shopify, which may store or process your data outside of Australia, including in Canada, the United States, and the European Union.

When personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, such as:

  • Contractual clauses approved by regulators

  • Privacy Shield frameworks (where applicable)

  • Assessing the adequacy of foreign data protection laws

More details on Shopify’s practices can be found here: Shopify Privacy Policy

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, track performance, and deliver relevant advertisements. You can manage your cookie preferences via your browser settings.

7. Your Rights Under Australian Law

Under the Privacy Act 1988 (Cth), you have the following rights:

  • Access: Request access to the personal data we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Complaint: Lodge a complaint if you believe we’ve breached the Australian Privacy Principles

  • Opt-out of marketing: Withdraw consent from promotional communications

To exercise any of these rights, please contact us using the information provided below.

8. Data Retention and Security

We retain your personal data only as long as necessary for business, legal, or tax purposes.

While we implement reasonable security measures (such as encryption and secure payment gateways), no system is completely secure. Please take care when sharing personal data online.

9. Third-Party Links and Services

Our website may include links to third-party websites. We are not responsible for the content or privacy practices of these external sites. Always review their privacy policies before submitting personal information.

10. Complaints and Contact Information

If you have any questions, concerns, or complaints about our handling of your personal information, please contact:

📧 Email: contact@lune-lumen.com.